Returns & Replacement Policy

We want you to be happy with every purchase. Here's our returns and replacement process.

Returns & Replacement Policy

Effective Date: July 29, 2026

At Go Air Cool, we strive to provide quality products and excellent customer service. This Returns & Replacement Policy outlines the conditions under which products purchased through our website, mobile application, and related services ("Platform") may be returned or replaced.

By placing an order with Go Air Cool, you agree to this Policy.

1. Return Eligibility

You may request a return if:

  1. You received an incorrect product.
  2. The product was damaged during shipping.
  3. The product has a verified manufacturing defect.
  4. The product is incomplete or missing essential accessories.
  5. The delivered product significantly differs from its description on the Platform.

Return requests should generally be submitted within 7 days of the delivery date.

2. Replacement Eligibility

A replacement may be offered when:

  1. The product is damaged upon delivery.
  2. The wrong product was delivered.
  3. The product has a manufacturing defect confirmed by inspection.
  4. The product is dead on arrival (DOA), where applicable.
  5. Replacement stock is available.

If a replacement is unavailable, Go Air Cool may offer a refund or another appropriate resolution.

3. Return Conditions

To qualify for a return or replacement, the product should:

  1. Be in its original condition.
  2. Include all accessories, manuals, warranty cards, and free items.
  3. Be returned in the original packaging whenever possible.
  4. Be accompanied by the purchase invoice or proof of purchase.

Go Air Cool reserves the right to inspect returned products before approving a return, replacement, or refund.

4. Non-Returnable Items

Returns or replacements may not be accepted for:

  1. Products damaged due to misuse, negligence, or improper installation.
  2. Products modified, repaired, or altered by unauthorized persons.
  3. Products with missing accessories, manuals, or original packaging.
  4. Products marked as non-returnable at the time of purchase.
  5. Products damaged after successful delivery due to customer handling.

5. Air Conditioner Installation

For air conditioners and similar appliances:

  1. Once installation has been completed, returns may only be accepted for verified manufacturing defects or issues covered under the manufacturer's warranty.
  2. Cosmetic damage or issues reported after installation may not qualify for return or replacement unless caused during delivery or installation.

6. Inspection Process

After receiving your request, our customer support team may:

  1. Request photographs or videos of the product and packaging.
  2. Arrange a product inspection.
  3. Verify the reported issue before approving a replacement or return.

Approval is subject to inspection results.

7. Pickup Process

Where pickup service is available:

  1. We will arrange collection of the eligible product from your registered address.
  2. Customers should ensure the product is securely packed before pickup.

In locations where pickup is unavailable, customers may be asked to ship the product to an authorized service center or designated return address.

8. Replacement Timeline

Once approved:

  1. Replacement orders are generally processed within 3–7 business days, subject to stock availability.
  2. Delivery timelines may vary depending on your location.

9. Shipping Charges

If the return or replacement is due to:

  1. A damaged product,
  2. An incorrect product,
  3. A verified manufacturing defect,

Go Air Cool will generally bear the applicable return shipping costs.

If the return is requested for reasons not covered by this Policy, shipping or handling charges may apply where permitted.

10. Manufacturer Warranty

Many products sold on the Platform are covered by the manufacturer's warranty.

Warranty claims related to compressors, spare parts, or manufacturing defects may be handled directly by the manufacturer or its authorized service centers in accordance with the manufacturer's warranty terms.

11. Fraud Prevention

Go Air Cool reserves the right to reject any return or replacement request if fraudulent activity, repeated misuse of the return process, or false claims are suspected.

12. Changes to This Policy

We may revise this Returns & Replacement Policy from time to time. Updated versions will be published on the Platform with a revised effective date.

13. Contact Us

If you have any questions regarding returns or replacements, please contact us.

Go Air Cool

Email: sales.goaircool@gmail.com

Phone: +91 72086 6270

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

By placing an order through Go Air Cool, you acknowledge that you have read, understood, and agreed to this Returns & Replacement Policy.